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Sanu’s Most
Frequently Asked Questions

Where is Sanu located?

Sanu is located at the Watermark Hotel in Tysons, Virginia.

Guests can stay at Sanu Postnatal Retreat up to 12 weeks post-childbirth. We recommend a stay of at least five (5) days to benefit from Sanu’s comprehensive range of services, including physical and mental health support, nourishment, and educational programs, however, guests can stay from 3 days to a full 12 weeks. The average length of stay is seven (7) days. For longer stays, please contact us at hello@sanupostpartum.com so we can help design a special program to fit your needs.

We recommend going directly from the hospital to Sanu, but we understand that not all families may be able to do that.  You may stay with us at any point during the first 12 weeks after delivery, but recommend staying within the first eight weeks and the earlier the better so we can provide you with care and support when you need it the most! Please contact our Reservations team at hello@sanupostpartum.com if you would like to stay beyond the 12-week mark.

It’s essential to book your stay at Sanu well in advance to secure a spot that aligns with your due date and desired duration for your stay after giving birth. Early booking also allows you to take advantage of any special offers or promotions that may be available. While you are able to book anytime up to when you are 12 weeks postpartum, we recommend booking when you are pregnant so we can pre-reserve special services for you.

Whether you’re ready to book today or have additional questions, Sanu’s professional team is always ready to help you during the booking process, ensuring a seamless and stress-free experience. 

A comprehensive list of recommended items will be sent to you after you book, but we recommend thinking about items such as breast pumps early on.

Partners are encouraged to stay overnight but can also stay for as long or as little as they need to during the day. Additionally, your customized care plan will be partner-inclusive!

A fee of $125 will be applied to the room for each dog and/or cat pet accompanying guests. For longer stays, this fee will be assessed every seven days. An additional deep cleaning fee of $300 for cats will be applied per room, per stay. Guests must provide their own cat litter and cat litter boxes. For the safety and wellbeing of our care staff, guests must also agree to crate or temporarily keep pets in the bathroom during services and rounds as requested. Any other domestic pet will need to be reviewed by the hotel on a case-by-case basis. Please contact us at hello@sanupostpartum.com for help with this.

All of our caregivers have at least a certified medical assistant, nursing assistant backgrounds, are sleep ambassador certified, and CPR certified.

Cancellation Policy:

  • Medical Emergencies and Loss of Life: In instances of health-related issues or loss of life (miscarriages and loss of life), guests are eligible for a complete refund prior to their stay or a complete refund of unused nights during a stay.
  • Accommodations for NICU Mothers: Tailored arrangements are available for mothers with infants in the Neonatal Intensive Care Unit (NICU). We encourage NICU mothers to consider staying at Sanu for comprehensive support, including rest, emotional counseling, and lactation consultation.
  • Cancellation Over Two Weeks in Advance: For cancellations made more than 14 days before the scheduled check-in, guests are entitled to a refund, subject to a $150 processing charge.
  • Cancellation Within Two Weeks of Check-In: Guests canceling less than 14 days prior to check-in will receive a 50% refund of the total reservation cost.
  • Cancellation Within 48 Hours in Advance: Guests canceling within 48 hours of their stay will incur charges for the full duration of their reservation.
  • No-Show Policy: Guests failing to arrive without prior notification will incur charges for the full duration of their reservation.
  • All cancellations must be received in writing to hello@sanupostpartum.com.

Policy for Shortening Stays:

  • Pre-Arrival Adjustments: Adjustments to the duration of stay are permissible prior to arrival. Adjustments lengthening a stay will be subject to room availability.
  • Post-Check-In Alterations: After check-in, shortened stays are not subject to refund except in cases of medical emergencies or other significant reasons approved by management.

Reservation and Payment Process:

    • Initial Booking: To reserve a stay, please complete the booking questionnaire via the “Book Now” button on our website. A deposit equivalent to one night’s stay is required.
    • Balance Payment: A payment link for the remaining balance will be sent via email once all relevant details regarding your stay are confirmed.

Absolutely! We understand the importance of family during this special time and aim to accommodate your needs as much as possible. We are happy to provide a roll-away bed to ensure everyone’s comfort. Please note that while we warmly welcome the presence of older siblings, our specialized care program does not specifically incorporate activities or provisions for other children, which might result in older children feeling bored or out of place during some of our activities. Please let us know during your intake process if any older children will be staying with you so we can make proper accommodations for them.

We understand that babies can arrive early or late. We will do our very best to accommodate those unforeseen circumstances and modify your check-in and check-out date depending on availability.  

Absolutely! We warmly welcome non-birthing parents at Sanu. Your customized care plan will take this into consideration so your stay fully prepares you for life as new parents!