Guests can stay at Sanu Postnatal Retreat up to 12 weeks post-childbirth. We recommend a stay of at least five (5) days to benefit from Sanu’s comprehensive range of services, including physical and mental health support, nourishment, and educational programs, however, guests can stay from 3 days to a full 12 weeks. The average length of stay is seven (7) days. For longer stays, please contact us at hello@sanupostpartum.com so we can help design a special program to fit your needs.

We recommend going directly from the hospital to Sanu, but we understand that not all families may be able to do that.  You may stay with us at any point during the first 12 weeks after delivery, but recommend staying within the first eight weeks and the earlier the better so we can provide you with care and support when you need it the most! Please contact our Reservations team at hello@sanupostpartum.com if you would like to stay beyond the 12-week mark.

It’s essential to book your stay at Sanu well in advance to secure a spot that aligns with your due date and desired duration for your stay after giving birth. Early booking also allows you to take advantage of any special offers or promotions that may be available. While you are able to book anytime up to when you are 12 weeks postpartum, we recommend booking when you are pregnant so we can pre-reserve special services for you.

Whether you’re ready to book today or have additional questions, Sanu’s professional team is always ready to help you during the booking process, ensuring a seamless and stress-free experience. 

A comprehensive list of recommended items will be sent to you after you book, but we recommend thinking about items such as breast pumps early on.

Partners are encouraged to stay overnight but can also stay for as long or as little as they need to during the day. Additionally, your customized care plan will be partner-inclusive!

A fee of $125 will be applied to the room for each dog and/or cat pet accompanying guests. For longer stays, this fee will be assessed every seven days. An additional deep cleaning fee of $300 for cats will be applied per room, per stay. Guests must provide their own cat litter and cat litter boxes. For the safety and wellbeing of our care staff, guests must also agree to crate or temporarily keep pets in the bathroom during services and rounds as requested. Any other domestic pet will need to be reviewed by the hotel on a case-by-case basis. Please contact us at hello@sanupostpartum.com for help with this.

Our caregivers bring a wealth of expertise from diverse professional backgrounds to ensure exceptional care for you and your family. Their qualifications include:

• Nursing Experience: Many have backgrounds in nursing, including hospital settings.
• Certified Medical Assistants & Nursing Assistants: Skilled professionals with hands-on patient care expertise.
• Certified Doulas: Including our Traditional Korean Master Doula, trained in the art of Korean sanhujori postpartum care.
• Deep Baby Care & Daycare Experience: Some of our caregivers have extensive experience in nurturing infants and young children in daycare and baby care settings.
• Sleep Certification: Caregivers trained as Sleep Ambassadors to support restful recovery.
• CPR Training: All team members are certified in CPR for your safety and peace of mind.

Our team is thoughtfully chosen to provide the compassionate, expert care you deserve during this important time.

Pre-Arrival Adjustments: Changes to the duration of your stay are allowed before arrival. Extensions are subject to room availability.

Post-Check-In Alterations: After check-in, shortened stays are not eligible for refunds except in cases of medical emergencies requiring readmittance or significant reasons approved by management.

To ensure clarity and a smooth experience, we’ve outlined our cancellation and payment policies below. 

Cancellation Policy

• Notification Requirements: All cancellations must be submitted in writing to hello@sanupostpartum.com.
• Fees Applicable to All Cancellations: Regardless of the reason, all cancellations are subject to a $259 administrative fee and a $150 processing charge.

Medical Emergencies and Loss of Life

In the unfortunate event of health-related issues, miscarriage, or loss of life:

• Prior to Stay: Guests are eligible for a refund minus the $259 administrative fee and $150 processing charge.
• During Stay: Unused nights will be refunded, but the $259 administrative fee and $150 processing charge will still apply.

NICU Mothers

For mothers with infants in the Neonatal Intensive Care Unit (NICU):

• Special accommodations are available, including rest, emotional counseling, and lactation consultation. We encourage NICU mothers to stay at Sanu for comprehensive support.

Standard Cancellations

• Over Two Weeks Before Check-In: Cancellations made more than 14 days before the scheduled check-in will receive a refund minus the $259 administrative fee and $150 processing charge.
• Within 14 Days of Check-In: Cancellations made within 14 days of check-in are not eligible for a refund, and the $259 administrative fee and $150 processing charge will still apply.

No-Show Policy

Guests who fail to arrive without prior notification will be charged for the full duration of their reservation.

Adjustments to Your Stay

• Pre-Arrival Adjustments: Changes to the duration of your stay are allowed before arrival. Extensions are subject to room availability.
• Post-Check-In Alterations: After check-in, shortened stays are not eligible for refunds except in cases of medical emergencies requiring readmittance or significant reasons approved by management.

Absolutely! We understand the importance of family during this special time and aim to accommodate your needs as much as possible. We are happy to provide a roll-away bed to ensure everyone’s comfort. Please note that while we warmly welcome the presence of older siblings, our specialized care program does not specifically incorporate activities or provisions for other children, which might result in older children feeling bored or out of place during some of our activities. Please let us know during your intake process if any older children will be staying with you so we can make proper accommodations for them.

Absolutely! We warmly welcome non-birthing parents at Sanu. Your customized care plan will take this into consideration so your stay fully prepares you for life as new parents! 

To provide you with the best experience, we kindly require full payment at the time of booking. This ensures we can secure your suite, prepare your personalized items, and coordinate the dedicated staff who will support your stay.

As soon as your reservation is confirmed, you’ll receive a suite of valuable resources to help you prepare for your upcoming experience. Additionally, we’ll open a direct line of communication with your assigned staff early in the process. This allows you to ask questions about your stay, access helpful resources ahead of time, and receive guidance on all aspects of the birth and postpartum journey.

We are here to make this special time as seamless and supportive as possible.